We help academic institutions design, manage, measure and transform how they are perceived by their students at a rational and emotional level. We use techniques derived from commercial sector customer experience leaders to measurably increase student satisfaction.
1. Understanding students’ rational and emotional needs, motivations, behaviours and attitudinal traits.
2. Designing student experience blueprints and visions.
3. Identifying the drivers of student satisfaction and diagnosing failure points.
4. Mapping, improving and transforming student journeys to increase satisfaction.
5. Designing and implementing strategic student experience measurement systems.
6. Designing and delivering student experience programmes.
7. Workshop, facilitation and expert consulting around student experience design and delivery.
8. Mobilising and educating faculty and staff around student experience management.